1. Refresh the webpage.
   • If you use a shared account, refreshing the page helps identify if the account has been taken offline by another user.
2. Check to see if you are set to “online status”.
   • If no accounts are set to Online Status, patrons will receive an Offline Message instead of the normal response and chats will not be received by the account.
3. Perform a test message to see if messages are being received.
   • If you are not having issues messaging in, the issue may be with the patrons device. See “Patron Issues” for more information.
4. Clear the Cookies and Cache of the Google Web Browser. Close all active Chrome Windows, and then reconnect to Curbside.
   • Clearing the cookies and cache of the Chrome Web Browser and restarting the program ensures you are operating with a clean slate. CLICK HERE for step by step instructions.
5. Restart your device.
   • In the event that there is an Operating System error, a restart of the system will normally resolve the issue.
6. Attempt to operate the program on a separate workstation.
   • In the event that there is an issue with a single workstation, attempt running Curbside Communicator on a second system on your network.
7. Check with your Network Administrator to ensure a Firewall is not blocking the Curbside Communicator Program.
   • Sometimes firewalls and network security programs can block the curbside program from sending or receiving communications.