- Refresh the webpage.
- If you use a shared account, refreshing the page helps identify if the account has been taken offline by another user. In addition to this, if for any reason your network connection with the Curbside Communicator server failed, a refresh will ensure a proper reconnection.
- Check to make sure you are not viewing an archived chat.
- Curbside Communicator allows you to view recently closed chats in the history chat on the left hand side of the hub. If history is expanded, it can often look like there are chats waiting. In order to prevent any confusion, simply minimize the historical window.
- Clear the Cookies and Cache of the Google Web Browser. Close all active Chrome Windows, and then reconnect to Curbside.
- Clearing the cookies and cache of the Chrome Web Browser and restarting the program ensures you are operating with a clean slate. CLICK HERE for step by step instructions
- Restart your device.
- In the event that there is an Operating System error, a restart of the system will normally resolve the issue.
- Attempt to use Curbside Communicator on a separate device or workstation.
- In the event that there is an issue with a single workstation, attempt running Curbside Communicator on a second system on your network.
- Check with your Network Administrator to ensure a Firewall is not blocking the Curbside Communicator Program.
- Sometimes firewalls and network security programs can block the curbside program from sending or receiving communications.
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Modified on: Wed, 2 Mar, 2022 at 10:29 AM
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