1. Send a test message from a couple of devices to the system while viewing the Hub.
    • If the issue is only being reported by a single user, be sure to get their cell number and carrier (if possible).
    • If users are able ton message in on separate devices and there are no delays in service, it could be that a patron has not responded to the message immediately, may be typing out a detailed response, or they may not have immediately noticed they had received a response.
  2. Clear the Cookies and Cache of the Google Web Browser. Close all active Chrome Windows, and then reconnect to Curbside.
    • Clearing the cookies and cache of the Chrome Web Browser and restarting the program ensures you are operating with a clean slate. CLICK HERE for step by step instructions
  3. Restart your device.
    • In the event that there is an Operating System error, a restart of the system will normally resolve the issue.
  4. Attempt to operate the program on a separate workstation.
    • In the event that there is an issue with a single workstation, attempt running Curbside Communicator on a second system on your network.