1. Double check the correct number is being texted.
    • Small typos in number can happen to anyone. For organizations with more than one location, patrons can sometimes text the wrong locations number if they have it saved in their phone.
  2. Confirm all required responses have been provided.
    • If your Organization or Location uses a questionnaire to gather information, if the patron has not replied to every question, the system will not send a message to the staff until completion.
  3. Check to see if they have an adequate cell/network connection.
    • Coverage can vary from network provider to network provider. Confirm the device can send messages to other devices or that they can load different webpages.
  4. Restart the affected device and attempt to message in again.
    • Restarting the device will often reset all basic system and connection settings.
  5. Send a test message from a secondary device.
    • In the event that there is issue with the original device, a second message from a separate device will confirm if Curbside Communicator is functioning correctly.
  6. If both devices are not receiving responses, submit a Support Request.
    • Write down the affected phone numbers along with the approximate date/time of the interaction and include this information in a support ticket to Unique.