- Double check the correct number is being texted.
- If you have multiple locations using Curbside Communicator in your Organization, confirm that they are texting the correct location.
- Check to see if there is an agent logged in and set to Online Status.
- If there are no active accounts online, the system will send an offline message as a default.
- Restart the affected device and attempt to message in again.
- Restarting the device will often reset all basic system and connection settings.
- Send a test message from a second device.
- In the event that there is issue with the original device, a second message from a separate device will confirm if Curbside Communicator is functioning correctly.
Patron Receiving Offline Messages During Active Hours Print
Modified on: Wed, 2 Mar, 2022 at 10:30 AM
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