1. Check to make sure all accounts have been logged out from every computer at the end of the night.
    • If just one account is still set to online in the system, the Offline message will not display in response to patron messages.
  2. Double check the correct number is being texted.
    • If you have multiple locations using Curbside Communicator in your Organization, confirm that they are texting the correct location.
  3. Check to make sure you are not viewing an archived chat.
    • If a patron happened to message in during active hours and simply did not receive a response, check out Not Receiving Responses/Messages above or Not Receiving Messages in  “System Issues”.